TERMS AND CONDITIONS

Website Design & Monthly Maintenance Services

Last updated: 21 May 2026

These Terms and Conditions ("Agreement") govern the provision of website design, development, and ongoing maintenance services between the service provider ("we", "us", "our") and the client ("you", "your"). By commissioning our services or making any payment, you confirm that you have read, understood, and agree to be bound by this Agreement.
This Agreement should be read alongside our Privacy Policy and any separate project brief or proposal document provided to you, all of which form part of the contractual relationship between us.

 

1. Website Design & Development

1.1 Scope of Work
We will design and develop a website as agreed in the project brief. The one-time development fee is €250, which includes:
Design and development of the agreed website
Initial setup and configuration
Delivery of the completed website to your chosen domain
One round of revisions within the agreed scope

Any additional pages, features, or design changes beyond the agreed scope will be quoted separately and require written approval before work begins.

1.2 Client Responsibilities
To enable us to complete your website, you agree to provide in a timely manner:
All text content, images, logos, and other materials required
Access to any existing domain or hosting accounts where applicable
Prompt feedback and approvals during the design process
Delays caused by late provision of materials or feedback may affect the delivery timeline. We accept no liability for delays arising from your failure to provide required materials.

1.3 Intellectual Property
Upon receipt of full payment of the one-time development fee, all rights to the completed website design and its unique content are transferred to you. We retain the right to display the website in our portfolio unless you request otherwise in writing.
You confirm that any materials you supply to us (text, images, logos, etc.) are owned by you or that you hold the necessary licences to use them. You indemnify us against any claims arising from materials you supply.
ℹ️ Note: Third-party components, plugins, themes, or stock images incorporated into your website may be subject to their own separate licences. We will inform you of any such licences that apply.

1.4 Delivery & Acceptance
We will notify you when the website is ready for review. You have 7 calendar days to review and raise any issues. If no issues are raised within this period, the website will be considered accepted and the monthly maintenance agreement will commence.

 

2. Monthly Maintenance Plan

2.1 What's Included
After your site goes online, you're never alone. The monthly fee of €10 includes:
Website hosting on our servers
Basic technical support and troubleshooting
Basic software and security updates
Security monitoring and basic protection
Small text / image updates (up to 30 minutes of changes per month)
Support via email or WhatsApp during business hours
Assistance if something stops working
You may update certain site information yourself using the tools provided, or request our assistance when needed. Larger update requests beyond the included time will be quoted at our standard hourly rate, communicated to you in advance.

2.2 Hosting & Uptime
We aim to maintain a high level of uptime for your website; however, we do not guarantee 100% availability. Scheduled maintenance, third-party outages, or events beyond our control (including force majeure) may occasionally affect availability. We will endeavour to notify you of planned downtime in advance.
ℹ️ Note: Our hosting infrastructure is provided by third-party hosting partners. Their terms of service and acceptable use policies also apply. Details available on request.

2.3 Security
The monthly fee includes basic security measures such as software updates and monitoring. However, no security measure can guarantee complete protection. We are not liable for breaches resulting from vulnerabilities in third-party software, your own credentials being compromised, or sophisticated attacks beyond the scope of basic security measures.
ℹ️ Note: If your website processes personal data, you may have obligations under the General Data Protection Regulation (GDPR) (EU) 2016/679. You remain the data controller and are responsible for your site's GDPR compliance, including maintaining an appropriate Privacy Policy. We can advise but are not liable for your compliance obligations.

2.4 Payment Terms
The monthly maintenance fee of €10 is due in advance each month. We will provide you with payment details. If payment is not received within 14 days of the due date, we reserve the right to suspend your website until payment is made.
We reserve the right to revise the monthly fee with a minimum of 30 days' written notice to you.

2.5 Commencement & Duration
The monthly maintenance agreement begins on the date your website goes live. The agreement continues on a rolling monthly basis until terminated by either party in accordance with Section 5.

 

3. Payments & Fees

3.1 Development Fee
The one-time website development fee is €250, payable in advance otherwise agreed in writing.

3.2 Taxes
All fees stated are exclusive of any applicable taxes (including VAT). Where VAT or other taxes are applicable, these will be added to your invoice at the prevailing rate.

3.3 Refunds
The development fee is non-refundable once work has commenced. If you cancel before work begins, the fee will be refunded minus a €50 administration charge. If you cancel after work has begun but before completion, you remain liable for any work completed up to the point of cancellation.
ℹ️ Note: Your statutory consumer rights under applicable Portuguese and EU consumer protection law are not affected by this clause. For further information, see Directive 2011/83/EU on consumer rights.

 

4. Limitation of Liability

To the fullest extent permitted by applicable law, our total liability to you for any claim arising out of or in connection with this Agreement (whether in contract, tort, or otherwise) shall not exceed the total fees paid by you to us in the 12 months preceding the claim.
We are not liable for:
Loss of profits, revenue, data, or business opportunities
Indirect, consequential, or special losses
Losses arising from third-party service failures (hosting providers, domain registrars, plugins, etc.)
Losses arising from your failure to maintain appropriate backups
Any damage caused by content or materials you supplied
ℹ️ Note: Nothing in this Agreement limits our liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded by law under Portuguese or EU law.

 

5. Termination

5.1 Termination by You
You may cancel the monthly maintenance agreement at any time by giving us 30 days' written notice via email or WhatsApp. No refund will be given for the current month's fee already paid.

5.2 Termination by Us
We may terminate this Agreement with 30 days' written notice. We may terminate immediately if:
You breach these Terms and fail to remedy the breach within 14 days of notice
Payment is overdue by more than 30 days
You use the website for unlawful or harmful purposes

5.3 Effect of Termination
Upon termination, your website files and content will be made available for you to download for a period of 30 days. After this period, we are not obliged to retain your data. We recommend maintaining your own backups at all times.

 

6. Data Protection & Privacy

We process your personal data (name, email, WhatsApp number, billing information) in order to provide services under this Agreement. This is lawful under Article 6(1)(b) of the GDPR (performance of a contract).
We do not sell or share your personal data with third parties except where necessary to deliver services (e.g., hosting providers). For full details of how we handle your data, please refer to our Privacy Policy.
ℹ️ Note: Our Privacy Policy provides full details of your rights as a data subject under the GDPR, including the right to access, rectify, or erase your data. If your website collects personal data from visitors, you are responsible for having an appropriate Privacy Policy and Cookie Policy on your site.

 

7. General Terms

7.1 Governing Law
This Agreement is governed by and construed in accordance with the laws of Portugal. Any disputes shall be subject to the exclusive jurisdiction of the Portuguese courts, without prejudice to any mandatory consumer rights you may have under EU law.

7.2 Amendments
We may update these Terms and Conditions from time to time. We will notify you of any material changes with at least 14 days' notice. Continued use of our services after that period constitutes acceptance of the updated terms.

7.3 Entire Agreement
This Agreement, together with any project brief, proposal, and our Privacy Policy, constitutes the entire agreement between us and supersedes all prior representations or understandings relating to the subject matter.

7.4 Severability
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

7.5 Waiver
Failure to enforce any provision of this Agreement shall not constitute a waiver of our right to enforce it in the future.

7.6 Force Majeure
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, internet outages, or pandemic-related disruptions.

 

8. Contact

For any questions, support requests, or notices under this Agreement, please contact us via:
Email: alexandra.fae@mail.com
WhatsApp: 924172504
We aim to respond to all enquiries within 2 business days.

 

Agreement Acceptance

By proceeding with payment you confirm that you have read, understood, and agree to these Terms and Conditions.

This document references the following external instruments: GDPR (EU) 2016/679 · EU Consumer Rights Directive 2011/83/EU · Portuguese Civil Code · Portuguese Consumer Protection Law (Lei n.º 24/96)